1. Definitions
“M.A.S.S. Electrics” refers to the business entity providing electrical services, labour hire, shift coverage, placements, or related services.
“Client” refers to the person or entity engaging M.A.S.S. Electrics.
“Personnel” refers to any employee, contractor, apprentice, or representative supplied by M.A.S.S. Electrics.
“Services” includes electrical work, labour hire, shift coverage, placements, consulting, emergency call-outs, and any related service.
2. Scope of Services
M.A.S.S. Electrics agrees to provide Services as outlined in quotations, work orders, placement agreements, or written instructions.
Any additional or varied work must be agreed in writing and may incur additional charges.
3. Quotes & Pricing
4. Payment Terms
5. Late Payment & Debt Recovery
6. Deposits & Progress Payments
M.A.S.S. Electrics may require deposits or milestone payments for electrical projects or labour hire engagements. Failure to pay may result in suspension of services.
7. Retention of Ownership
All materials, components, and equipment supplied remain the property of M.A.S.S. Electrics until full payment is received.
8. Right to Suspend Services
M.A.S.S. Electrics may suspend work or withdraw Personnel if invoices remain unpaid beyond 30 days or if site conditions are unsafe.
9. Warranty – Parts & Workmanship
10. On-Call Retainer (Non-Exclusive Clients)
Non-exclusive Clients requiring guaranteed after-hours availability or priority response may be subject to an on-call retainer as outlined in the rate schedule.
The retainer is payable regardless of whether call-outs occur during the retainer period.
11. Anti-Poaching & Non-Solicitation (6 Months)
The Client must not directly or indirectly employ, engage, contract, solicit, or induce any Personnel during the engagement or within 6 months after the Personnel last performed work for the Client.
11.1 Placement / Poaching Fee
If the Client hires or engages Personnel in breach of this clause, the Client must pay a fee equal to 10% of the Personnel’s annualised salary or contract value, payable within 7 days.
12. Call-Outs & Emergency Attendance
12.1 Call-Out Fee Inclusions
The after-hours call-out fee covers attendance and labour for up to 4 hours.
Parts and materials are billed separately.
12.2 Work Beyond 4 Hours
Additional labour beyond 4 hours is charged at the Client’s applicable hourly rate.
12.3 Dispatch Commitment
Once a technician is dispatched or en route, the full call-out fee applies.
12.4 Scope of Work
Technicians will not perform non-urgent tasks during an emergency call-out.
12.5 Additional Work Requests
Additional work is billed at standard rates.
13. Variations & Additional Work
Any change to the scope of work must be agreed in writing and may incur additional charges.
14. Access & Site Conditions
The Client must provide safe, reasonable access to the worksite.
Unsafe conditions may result in refusal of service or additional charges.
15. Client-Supplied Materials
M.A.S.S. Electrics is not liable for defects, failures, delays, or warranty issues arising from Client-supplied materials.
16. Hazardous Materials
Work may be suspended if hazardous materials (including asbestos) are present.
Additional costs may apply for delays, specialist attendance, or remediation.
17. Photos, Documentation & Evidence
M.A.S.S. Electrics may take photos or documentation for safety, compliance, insurance, and record-keeping purposes.
18. Intellectual Property & Confidentiality
All designs, plans, methodologies, and proprietary solutions remain the property of M.A.S.S. Electrics.
Client information will be treated confidentially.
19. Indemnity
The Client indemnifies M.A.S.S. Electrics against all claims, losses, damages, or expenses arising from:
20. Director’s Guarantee
Where the Client is a company, its directors personally guarantee all amounts owed, including interest and recovery costs.
This guarantee survives termination.
21. Rate Schedule Integration
The rate schedule forms part of this agreement.
Rates may be updated with notice.
The latest version applies unless otherwise agreed.
22. GST & Taxes
All prices are exclusive of GST unless stated otherwise.
The Client is responsible for all applicable taxes.
23. Privacy & Data Handling
M.A.S.S. Electrics complies with the Australian Privacy Principles.
Client and Personnel information will be handled securely and used only for operational purposes.
24. Subcontracting
M.A.S.S. Electrics may subcontract parts of the work where necessary.
25. Assignment
The Client may not assign or transfer this agreement without written consent.
26. Priority of Terms
These Terms & Conditions prevail over any Client purchase order, subcontractor agreement, or other document unless agreed in writing.
27. Entire Agreement
These Terms & Conditions constitute the entire agreement between the parties and supersede all prior discussions or representations.
28. Right to Refuse Service
M.A.S.S. Electrics may refuse or withdraw service in cases of unsafe conditions, aggressive behaviour, repeated cancellations, or non-payment.
29. Annual Rate Review
Rates may be reviewed annually and adjusted with notice to reflect CPI, wage increases, or operational costs.
30. Electronic Acceptance
Acceptance of a quote, booking, purchase order, or email confirmation constitutes acceptance of these Terms & Conditions.
31. Termination
Either party may terminate with reasonable notice, provided all outstanding payments are settled.
M.A.S.S. Electrics may terminate immediately in cases of non-payment, breach of contract, or unsafe conditions.
32. Governing Law
These terms are governed by the laws of Victoria, Australia.
Version 1.2 – January 2026
Governing Law: Victoria, Australia
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M.A.S.S. Electrics Pty. Ltd. are a family owned and operated Industrial and Commercial Electrical Service provider, established in 1985 by John Puopolo.
View Our Areas of Services
Tullamarine, Derrimut, Campbellfield, Thomastown, Laverton-north
